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March 7, 2025

Agent Experience: Building an Open Web for the AI Era

In this episode, Matt Billman, CEO and co-founder of Netlify, explores the transformative potential of AI in web development. With decades of experience in developer tools, Billman discusses the evolution from traditional web architectures to the innovative Jamstack model and the emerging concept of Agent Experience (AX) in the AI era.

The Evolution of Web Development

  • “When Netlify came out, it was a radical departure from how we've done web development, and now it is the standard.”
  • “We coined the term Jamstack to start having a nomenclature to talk about this different way of architecting.”
  • Netlify pioneered a shift from monolithic web applications to a decoupled architecture, emphasizing APIs and services.
  • The Jamstack model, focusing on JavaScript, APIs, and Markup, has become the norm for modern web development.
  • The transition to Jamstack has democratized web development, making it accessible to a broader range of developers.

AI's Impact on Web Development

  • “AI is going to be the main disrupting factor and change everything in a lot of different ways.”
  • “We will have more code written faster, more assets, more content.”
  • AI accelerates code and content creation, reducing the cost and time required for development.
  • The initial phase of AI integration involves replicating existing web experiences more efficiently.
  • Future innovations will explore new types of web experiences that were previously impossible.

Agent Experience (AX)

  • “We're starting to think a lot about the agent experience of our platform and the agent experience of the web.”
  • “If we can build the right agent experience around the web, it will make it possible to build really wild and creative experiences.”
  • AX focuses on optimizing the interaction between AI agents and web platforms to enhance creativity and functionality.
  • The goal is to prevent the web from becoming a closed ecosystem, ensuring it remains an open platform for innovation.
  • AX could lead to a new era of web experiences, integrating 3D assets and richer media.

Key Takeaways:

  • AI is reshaping web development by accelerating code and content creation, paving the way for innovative web experiences.
  • The concept of Agent Experience (AX) is crucial for maintaining the web as an open platform, enabling creative and functional advancements.
  • Developers and companies should focus on AX to leverage AI's potential fully and avoid the pitfalls of closed ecosystems.

For further insights, watch the podcast here: Link

Fans of Matt Billman know he constantly pushes the boundaries of web development, and today's episode is no exception. The spotlight is on AX—Agent Experience—an emerging concept poised to transform how developers and agents collaborate to shape the digital landscape. Billman, the CEO and co-founder of Netlify, delves into how AI is weaving a new web of possibilities, pointing towards an exciting frontier where creativity and technology intersect like never before.

From UX to AX: The Evolution of Experience in Web Development

Billman kicks off with a segue into the past, drawing parallels between Don Norman’s concept of user experience (UX), which revolutionized our interaction with technology, and his current focus on AX, or Agent Experience. Introduced in the '90s, UX emphasized the holistic interaction between users and products, going beyond interfaces. Now, Billman seeks to foster a similar transformation focusing on how AI agents will seamlessly engage with web technologies to develop creative online experiences. The term AX is Billman’s brainchild, intended to spotlight the growing role of AI agents in augmenting human creativity by writing code and generating web assets alongside developers.

Netlify’s Innovative Legacy and the JAMstack Revolution

The podcast swiftly transitions into the history and impact of Netlify on web development. As Billman recounts, Netlify originated from a radical idea in a world dominated by monolithic web architectures, where frontend and backend were tightly coupled. Netlify disrupted this norm with the JAMstack—JavaScript, API, and Markup—a concept that shifted web architecture toward decoupled services. “The stack had moved up,” Billman recalls, highlighting how this change came to define modern web development. JAMstack not only fostered a more agile development process but also opened pathways for a vast ecosystem of APIs and third-party services that now underpin web applications.

AI: The Catalyst for Web Innovation and the Next Fundamental Shift

Billman articulates that AI is positioned as the next disruptor in the web development arena, invigorating the industry with unprecedented speed and creativity. The possibilities AI introduces to the table are bold: more code and content at a rapid pace, redefining what developers can achieve. AI transforms the costs and speed of creation, unlocking what Billman dubs UI 2.0—an exploration for web experiences that couldn’t even be conceived two years prior without AI's capabilities. This acceleration isn’t simply about quantity but about qualitatively reimagining how digital interactions are structured and experienced.

Moving deeper, Billman reflects on the more speculative aspects of AI’s role, suggesting a future where 3D and even fully immersive experiences become native to web interfaces, propelled by AI’s efficiencies. “Imagine a 3D rendering layer,” he proposes, where the future web isn’t limited by cartoons of the current static, flat media but embraces dynamic, richly textured interactions.

AX: Bridging the Creativity Gap and Avoiding Walled Gardens

The concept of AX emerges as a pivotal solution to nurture the evolving web ecosystem. Billman points out that while agents can autonomously navigate existing web platforms, a thoughtfully designed agent experience can make the web an open creative playground rather than a series of isolated ecosystems or walled gardens like closed social media platforms. He expresses concern about complacency in AI’s integration potentially stifling creativity, advocating instead for AX to fuel expressions and experiences that are collaborative works of human and agent creativity.

Netlify serves as a hub for fostering this agent-enabled creativity, empowering both experienced developers and those new to coding to bring unique web experiences to life. This is illustrated by Bol's innovations, a product utilizing agent-driven development to customize applications, illustrating the principle that the tools can empower users to realize ideas that push boundaries creatively.

Looking Forward: The Web as a Creative Epicenter

In wrapping up, Billman outlines his vision of the web in five years—an ecosystem invigorated by 100 million new developers who harness AI to construct imaginative, dynamic experiences. He anticipates a world where technical barriers are lowered, allowing a plethora of custom applications to be built effortlessly. A thriving, open digital environment where creativity isn’t the domain of a select few but is democratized across a broader community of innovators.

The discussion concludes with an inspiring nod to creativity. Billman emphasizes the unprecedented creative potential AI unleashes, illustrated through examples like TikTok creators crafting intricate sci-fi narratives with AI. This democratization of creativity signals a future brimming with diverse, vibrant stories.

Conclusion: Navigating the Future of the Web

Throughout the episode, Billman’s enthusiasm for the future is palpable, underlining a transformative shift catalyzed by AI. The advent of AX represents a significant evolutionary leap, not just in web development but in enabling a broader spectrum of people to engage in the creation process. Questions linger about what exact forms this change will take, but the episode makes it clear that the web will continue to be an essential canvas for creative expression. Billman’s insights challenge listeners to embrace this potential and contribute to the web’s growth as a vibrant, accessible creative space.

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